|What if I'm not pleased with the sound of what I bought?
For two weeks after the reception of a rack, if you are not satisfied with the sound you can return it to us and after the it has been inspected and is found to be in the same condition as it was when it left our hands, we will reimburse your money minus shipping. Sorry, but we can only reimburse shipping for defective units.
What if something breaks?
We offer a one-year guarantee on our rack components (racks, connectors, power supply units, newly added switches, etc). If thse rack components fail through the course of normal studio use within a year, we'll repair or replace them free of charge. The actual vintage modules themselves are guaranteed for six months unless specifically stated otherwise. We prefer to perform a complete overhaul of the modules, which will often include replacing the electrolytic capacitors, which is usually recommended. We do not normally immediately recap modules because we realize there are certain "purists" who prefer to have items in a condition as close to original as possible. That said, if a used module is older than 15-20 years, we recommend changing the electrolytic capacitors. In most cases, we will not guarantee modules for longer than one month unless we perform an overhaul. In the case of a damaged module later down the road, we reserve the right to replace a module or rack instead of repairing it at our discretion. If an item is damaged by being dropped, falling over, liquid spilling on it, by a person or object striking or unreasonably bumping it, by plugging it into the incorrect power voltage or into improperly conditioned power sources, or by an act of god, the warranty shall thereby be immediately voided. Sorry, but we cannot reimburse shipping for items returned from outside of the United States.
Please realize that we are dealing with vintage gear. Often a certain kind of pot or switch may be prone to corrosion or noise when engaged. Most often it does not affect the performance or tone at all, but is just a reminder that this gear has aged and accordingly may have some "joints" that don't work as smoothly as they used to. I'm sure many of you out there can relate to that! This is however simply the nature of dealing with vintage gear. Please keep that in mind when purchasing a piece of equipment that is 15 years old or older. However, we do NOT send out items that are not tested and fully functional when they leave our hands.
Custom racking and repairing of your units:
All custom rack jobs for modules that are not purchased from us require you to send the units to us to be racked. We make exceptions to this rule only when we have modules in stock that exactly match the model of your units. This way we have the opportunity to try out the units in the rack in order to fully insure that the rack has no structural, electronic, or sonic flaws. Also, if we don't already have them, we will need you to send schematics with the units. If it comes down to it, we will attempt to hunt down schematics for a fee of $50US/hr. We will repair your units to be racked, but prefer not to troubleshoot. So if you know what needs to be replaced, then we'd be happy to replace it and then build a rack for it. We are NOT interested in being a repair service, however we will attempt to fix unknown defects on modules that you want us to custom rack for a fee starting at $50/hr. We prefer to recap most vintage modules (replace the electrolytic capacitors), and this is most often included in the original price quote.
Any of your contact or financial information given by you to us will never be given to a third party company or person without your express written or verbal permission. We consider this an invasion of privacy and would never do to you what we would not want done to us. Furthermore, your personal information given to us directly will not be stored on a server; therefore it is not accessible to hackers but is instead kept in our private files in the United States and Germany. If you choose to be put on our mailing list, we will periodically email you with information regarding new arrivals, special offers, and new products offered by The Gear Box. We will not email you with offers from other companies or anything of the sort.
We welcome international customers. Feel free to email us with any questions or further requests.
Payment is welcome in the United States in dollars via postal money order, cashiers cheque or personal cheque. Items will not be shipped until the payment clears our bank account. Please make out all cheques to The Gear Box and send them to the address provided in the "Contact Us" section of our website.
Payment worldwide can be made in Euros via direct bank transfer to Germany, or in dollars to the USA. Please specify that all bank transfer and currency conversion fees will be paid for by you.
We accept payment via Paypal, but all Paypal payments will be charged a non-refundable 4% fee on top of the final price including shipping as this is what Paypal charges us to use their service. We are a small business and simply can't afford to lose 4% on every transaction.
As of now, we do not accept direct credit card payments.
Finally, unless otherwise specified, the buyer pays all shipping and packaging fees to be determined based on the location to which it is shipped.
All prices, fees, and content contained on this website are subject to change without notice. All content, designs, and photographs contained on this site are property of Vintage Audio Gear Box, Inc. Any republication or usage of such properties without the express written concent of Vintage Audio Gear Box, Inc is strictly prohibited and subject to legal action.